Refund policy

Refund Policy — Website Orders

This policy applies only to orders placed online at vaughnoutlet.com. It does not apply to purchases made in our store. In-store purchases are covered by the terms given at the time of sale.

Website orders are final once placed, because each piece is ordered from the manufacturer for you.

If we're running late: If your website order won't be ready by the estimate we gave you, we'll email you a new estimate. You can choose to wait, and if you do, we'll refund the difference between your price and our faster-tier price for that item. You can also cancel by email or phone for a full refund, with no restocking fee. Refunds go back to your original payment method. Card and Shop Pay payments are credited within one billing cycle. Financed orders are refunded through the lender.

Inspect at delivery or pickup: Our delivery team sets up your furniture in your home. Please inspect every piece before the team leaves and note any damage on the delivery receipt. If you choose drop-off only, or pick up at our showroom, inspect the furniture at that time. Signing the delivery or pickup receipt confirms your furniture arrived without damage, so we can't accept damage claims after that. Manufacturing defects that show up later are covered by the manufacturer's warranty.

Vaughn Outlet · 136 W. Charles St., Kankakee, IL 60901 · (815) 573-0338 · steve@vaughnoutlet.com